Terms of Service

These terms apply to your use of the Werribee Plumbing Group website (ABN 00 000 000 000) and to any quote, booking or service arranged through us. By using this website or requesting a quote you agree to these terms.

1. Our services

Werribee Plumbing Group provides licensed residential and commercial plumbing services across the City of Wyndham — including 24/7 emergency plumbing, blocked drains, hot water systems, gas fitting, roof plumbing, burst pipe repairs, leak detection and CCTV drain camera inspections.

2. Quotes

Indicative pricing provided over the phone or by email is an estimate only. A written, fixed-price quote will be provided after on-site assessment. Quotes are valid for 30 days unless stated otherwise.

3. Deposit and payment

A deposit may be required for larger jobs to confirm scheduling. Final payment is due on completion of the work unless other terms are agreed in writing. We accept card, EFT and bank transfer. Late payments may incur interest and recovery costs.

4. Workmanship & warranty

Plumbing work is performed using genuine trade-grade parts installed to Australian Standards. We warrant our workmanship for a minimum of 12 months from completion, in addition to any rights you have under the Australian Consumer Law. Manufacturer product warranties on installed parts apply separately.

5. Your responsibilities

• Provide safe and reasonable access to the work site, including power and water.
• Disclose any known hazards, asbestos, unusual pipework or pre-existing defects.
• Move or protect valuables that you do not want our crew to handle.
• Ensure you are authorised to instruct the work on the premises.

6. Liability

To the maximum extent permitted by law, Werribee Plumbing Group is not liable for any indirect, consequential or economic loss. Nothing in these terms excludes any rights you have under the Australian Consumer Law that cannot lawfully be excluded. Our total liability for any claim is limited, at our option, to re-performing the relevant service or refunding the fees paid for that service.

7. Cancellations

You may cancel or reschedule a booking by giving us at least 48 hours' notice. Late cancellations may incur a fee equivalent to one day's labour where the crew has already been allocated.

8. Weather & access

Roof plumbing and outdoor excavation work are weather-dependent. We may reschedule where conditions would compromise safety, workmanship or applicable Australian Standards.

9. Website content

Information on this website is provided for general guidance only and does not constitute professional advice. Pricing examples are indicative only — every site is different.

10. Governing law

These terms are governed by the laws of Victoria, Australia. Any disputes are subject to the exclusive jurisdiction of the courts of Victoria.

11. Contact

Questions about these terms can be phoned through to 1300 722 375.